Start Here (Post Prompt)

Describe the symptom like you’re explaining it to a mate — then tell us what you tried.

• Van model + year:
• The symptom: (e.g., “water pump runs but no water”, “fridge not cooling”, “no 12V lights”)
• When it happens: (only off-grid? only on 240V? after towing? after rain?)
• What you’ve tried: quick checks you did already
• Photos/video: if safe to take
• Outcome: fixed / partly fixed / still stuck

Important Safety Notes

• Stop + get help immediately if you suspect anything to do with: wheels, bearings, brakes, gas leaks, electrical burning smell, smoke, or structural damage.
• Warranty / formal support: If the issue needs service or is safety-related, lodge a ticket as well so our team can track it properly.
• No personal details: keep addresses/phone numbers private.
• Be kind: share what worked for you without roasting someone else’s question.