Welcome to the Mars Campers Help Centre 👋

Hey legend, welcome to the Mars Campers Help Centre! This is your one-stop spot for getting the most out of your Mars caravan – whether you’re brand new to caravanning or you’ve been towing longer than we’ve been making vans.

We’ve set this space up to make life easier on the road (and in the driveway), so feel free to have a look around and use everything that’s here.

Here’s what you can do in the Help Centre

• Browse help articles
  From setup and pack-down, awnings and annexes, through to weights, electrics and troubleshooting – dive into our growing library of step-by-step guides.
• Watch “how to” videos
  Prefer to see it done? Check out our videos on things like setting up your awning, understanding your weights, using your gear and more.
• Search for quick answers
  Got a specific question? Use the search bar at the top – type in a word or two (e.g. “electric awning”, “weights”, “battery”) and we’ll show you the most relevant articles and FAQs.
• Check FAQs
  We’ve collected, and are continuing to collect, the most common questions we get about Mars caravans and put them in one place, with clear, simple answers.
• Ask the team for help
  Can’t find what you’re looking for? No stress. You can submit a support request straight from the Help Centre and our team will jump in to help.

How to get the best out of it

• Save this Help Centre to your bookmarks so it’s only a click away.
• If you’re new to your van, start with the “Getting Started / Setup” articles.
• Before you call or email, try a quick search – often the answer (and pictures/video) are already here.

We’re always adding more

We’re constantly updating and adding new guides based on real questions from owners like you. If there’s something you think should be in here, let us know – your feedback helps us make this better for everyone.

Thanks for being part of the Mars family.
Explore, read, watch, ask – and then get back to planning your next adventure. 🏕️🚐